Allied Universal and Onclusive

In 2024, Allied Universal transformed its crisis communications with Onclusive’s real-time media monitoring platform, significantly improving its response time to security incidents. Previously, the team struggled with delayed alerts and fragmented monitoring systems, often learning about crises from clients rather than internal channels. By integrating broadcast, digital and print monitoring and implementing real-time alerts, the company established a proactive, data-driven crisis management system.

This overhaul reduced response times from hours to minutes, enabling the team to anticipate issues before they escalated. The system’s success led to team expansion, with Allied Universal now managing multiple crises simultaneously. Leadership feedback highlighted the system’s strategic value, notably praised by the CEO for its clarity and efficiency.

Judges praised the work as a “well-executed and thoughtful integration”.