Internal Communications and Engagement Live 2026

Registration and breakfast will commence at 8:30 am in the Smeaton Vaults room. 

To launch its refreshed strategy during a period of significant change, BT Group needed more than awareness-it needed belief. Through an integrated internal communications campaign spanning leadership engagement, film and targeted content, the programme transformed complex strategy into a shared ambition, with 90% of employees understanding their role in delivery. 

Hear from Internal Communication and Engagement Awards 2025 winners National Grid and Goldbug as they unpack Big Work, a bold internal campaign that motivated a diverse workforce behind the energy transition through big ideas, striking design and simple, powerful messaging.

Through this series of case studies, speakers will reveal how creative clarity, standout design and smart channel choices drive behaviour change, measurable engagement and lasting business impact — with practical lessons you can take back to your own organisation.

A dynamic exchange of ideas and perspectives. Engage with industry leaders and fellow attendees in interactive sessions designed to foster deep insights and meaningful conversations on all areas of internal communications.

Mandatory training is often seen as a box-ticking exercise — something to get through, not get involved in. But it doesn’t have to be that way.

In this session, LEAP Create, in partnership with CGI, will share how they transformed two essential training programmes for more than 8,000 employees, turning compliance-driven content into meaningful, memorable experiences. You’ll hear how creative thinking, audience insight and smart delivery helped shift perceptions, drive participation and create training people actually wanted to engage with — not just complete.

When Content Engine Studios won the Grand Prix at the inaugural AI Communications Awards, it demonstrated how AI can revolutionise internal communications while delivering measurable commercial results. Jane Sayers shares the story behind Project Elevate, which used an AI-powered digital twin to deliver consistent, multilingual technical training to Shell’s global sales teams. Discover the practical lessons behind the project, how the team overcame challenges, and what every internal communications professional can learn from one of the year’s most innovative AI deployments.

Lunch and refreshments will be provided in the Smeaton Vaults room.